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What should I do if my ETA application is denied?

If your ETA (Electronic Travel Authorization) application is denied, there are several steps you can take to address the situation and understand the reason for the denial:

  1. Review the reason for the denial: When your ETA application is rejected, you will typically receive a notification stating the reason for the denial. Carefully review this explanation to understand the specific grounds on which your application was declined.

  2. Assess the accuracy of your application: Double-check the information you provided in your ETA application. Make sure that all details, such as your personal information, passport information, and travel plans, were accurately entered. Look for any errors, inconsistencies, or missing information that could have contributed to the rejection.

  3. Seek clarification and reconsideration: If you believe that there was an error or misunderstanding in the decision, you can seek clarification from the relevant authorities. Contact the Canadian embassy or consulate or use the provided contact information to communicate your concerns and request a reconsideration of your application. Provide any necessary documentation or explanations to support your case.

  4. Explore alternative options: If your ETA application is denied, it may be necessary to consider alternative options for your travel plans. This might involve applying for a different type of visa or permit, depending on the purpose of your visit. Research the specific requirements and processes for the appropriate visa category and consider seeking professional advice or assistance to ensure a smooth application.

  5. Allow sufficient time for reapplication: If you decide to reapply for an ETA after a denial, make sure to allow enough time for the new application process. Address any issues that contributed to the rejection and ensure that your application is accurate, complete, and supported by all necessary documentation.

It is crucial to note that each ETA application is assessed on a case-by-case basis, and the final decision rests with the immigration officer reviewing the application. While it is possible to address a denial and potentially obtain a favorable outcome, there is no guarantee of success. Seeking guidance from the official government sources or consulting with immigration professionals can provide you with tailored advice and support in navigating the process.


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